FAQ

How do I find a product?

Simply click on shop, and then click on the links to browse categories, such as hoodie or t-shirt.

How do I purchase a product?

When you have made your selection, choose your size and click on “add to basket”. Once you are ready to complete your purchase, visit your shopping bag at the top right-hand corner of your screen and click on “Proceed to checkout” to be led through the checkout process.

If you have any questions or concerns, please contact us by e-mail info@basilar.co.uk, Monday-Friday from 9AM-8PM (GMT).

Can I cancel my order?

If you wish to cancel your order, please send an email to info@basilar.co.uk with your order number as soon as possible. We will make every effort to accomodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled.

Can I amend my delivery address?

If you have made a mistake with your address when placing your order, please contact info@basilar.co.uk immediately so we can try to rectify your details. Please quote your order number in the email subject line to speed the process up. 

Will I receive a confirmation email when I place my order?

Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add info@basilar.co.uk to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email, please contact us.

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0161 791 2949  info@basilar.co.uk   

Opening Times : Monday - Friday 8.00am - 20.00pm

Basilar is a Brazilian street-rooted label created in 2018. A constant progression of high-end product inspired by the concept of innovation in the fashion world. Displayed through retailers, temporary stores & the online web-store. Made In Brazil.

 

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